Hotel privacy policy

Privacy charter – General declaration

Petit Roannay shall undertake to protect and respect the privacy of its customers.

Data collected

We collect the personal data that you deliberately provide or via the services that we propose.
The data that we collect is as follows: full name, address, e-mail address, telephone number, nationality, language, credit card number in the case of on-line bookings, information on the browser used, IP address and any other information you voluntarily transmit to Petit Roannay.

Use of data

We are likely to send you information concerning our services, events, products and bookings.
This data is also used to fulfil our obligations arising from contracts that we have entered into with you.
We may use such information to protect our hotel, customers, web site and application in compliance with the law.
Your data may be used for commercial purposes (promotion of the hotel, special offers, newsletter, etc.).
If you do not wish for your data to be used in such a way, please be sure to inform us!

Data retention

We possess several security software applications designed to protect the personal data that we collect against any unauthorised use, disclosure, alteration or destruction.
Although the current security procedures are very efficient, no physical or electronic security system is perfectly secure.
However, we make sure that we modify our procedures and update our security system in accordance with technological development.
We undertake to not disclose your personal data to other people.
We keep your personal data for the period of time necessary to reach the objectives set out in this privacy policy, unless a longer data retention period is required or authorised by applicable law. Please note that we may need to retain certain information for archiving purposes, for example.

Management of your personal data

  • You have the right to consult the data concerning you (“right of access”).
  • You have the right to rectify /correct the data concerning you (“right of rectification”).
  • You have the right to object to the processing ofthe data concerning you (“right of objection”).
  • You have the right to restrict processing of the data concerning you (“right of restriction”).
  • You have the right todelete / erase the data concerning you (“right of deletion”).
  • You have the right to“portability”of certain data concerning you from one organisation to another (“right to data portability”).

If you wish to consult the personal data concerning you that we hold, please contact

Web site and third party services

Our services may contain links to other web sites or third party services that are not held or controlled by, or which have functions hosted on such web sites or third party services. For example, we enable you to connect to, link or share our services (and the content which you access) via certain social network web sites.

Protection of minors?

Our web site has not been designed for under-age children. Consequently, the services should not be used by children without surveillance by an adult. We do not deliberately collect their personal data. If you think that your child has communicated personal data to us, please contact us directly.


If you have any questions or comments concerning our confidentiality practices or this privacy policy, please contact us at the following e-mail address or by postal mail at: Place Saint-Remacle 19, 4970 Stavelot.